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citynow Payments Guide
Welcome to the official guide for managing your funds. The cashier is your central hub for moving money into and out of your account. To ensure accuracy, please note that specific payment methods, current limits, and applicable terms are always displayed in real-time within the cashier interface itself rather than on this guide page.
Create Account Last updated: September 10, 2026How the cashier works
All financial transactions on our platform are conducted in Malaysian Ringgit, with your account balance displayed using the RM symbol. The cashier provides a unified interface where you can both fund your account and request payouts, ensuring you have a clear overview of your available balance. It is important to understand that while deposits update your balance upon confirmation, withdrawals are handled as requests. These requests undergo a review process to ensure all security and verification criteria are met before the funds are transferred to your chosen account.
Payment method categories available in Malaysia
Bank Transfers
A long-established method that feels familiar to most. Suitable for those who prefer traditional banking interfaces and have a registered local account.
Local E-Wallets
Widely familiar in daily life for quick transactions. Ideal for players who use mobile apps for their regular spending and prefer a digital approach.
Mobile Payments
A common way to handle funds via mobile service providers. Best for those who prioritize accessibility and use their phone as their primary tool.
Prepaid Vouchers
Suitable for players who prefer to manage their budget using pre-purchased codes, providing a distinct separation between bank funds and gaming credits.
How to deposit
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1
Access your account
Complete the log in process to enter your secure member area.
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2
Open the cashier
Navigate to the cashier section via the main menu or your account dashboard.
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3
Select a method
Choose one of the available payment method categories that suits your preference.
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4
Enter the amount
Specify the amount of RM you wish to add to your balance.
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5
Confirm transaction
Follow the prompts in your payment app or the redirected page to finalize the transfer.
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6
Verify balance
Check your account balance. If it does not update, please contact our support team.
Why payment methods must be in your own name
To prevent fraud and protect your funds from account takeover, we require that all payment methods match the name registered to your account. This safeguard ensures that funds are returned to the original source and prevents third-party interference. Any deposit made from an account not belonging to the registered user may be rejected. Most importantly, mismatched names between your account and your payment method will block your ability to request payouts, as we only transfer funds to the verified account holder.
Account verification and first payouts
Account verification is a standard process used by regulated operators to confirm the identity of their users. This is a one-time requirement designed to ensure that the person accessing the account is who they claim to be and meets the minimum age required by applicable laws and platform terms. By completing this before your first withdrawal, you avoid delays during the payout request process.
A clear photo of an official government-issued ID.
A recent document showing your registered residential address.
Evidence that the used payment method belongs to you.
For a smooth experience, we recommend uploading your documents before initiating your first withdrawal. Ensure that images are well-lit, in color, and that all four corners of the document are visible in the frame.
How to request a withdrawal
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1
Verify identity
Ensure your account verification is complete and approved.
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2
Settle bonuses
Close or complete wagering requirements for any active bonuses.
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3
Access cashier
Open the cashier and navigate to the withdrawal or payout tab.
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4
Choose payout method
Select a verified method that matches your account details.
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5
Submit request
Enter the amount and confirm your request for review.
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6
Track status
Monitor the progress of your request within your account transaction history.
Why a withdrawal might be delayed
- Verification pending: Your documents may still be under review. Please ensure all uploads are clear.
- Active bonus present: Unmet wagering requirements can lock funds. Check your promotions status.
- Method mismatch: The payout method does not match your deposit method or account name.
- Incorrect details: Errors in account numbers or names can cause failures. Double-check your entries.
- External checks: Your bank or payment provider may perform their own security checks beyond our control.
If you believe there is an error, contact support with your transaction ID and account username ready.
How currency and amounts are displayed
Your account is denominated in MYR, and all figures within the platform interface are shown using the RM symbol. In cases where you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you during the confirmation step of the transaction is the active figure that will be applied to your account balance.
Staying in control of your deposit budget
Responsible gaming is a priority. We provide tools within your account settings to help you manage your spending, including the ability to set deposit limits. Please be aware that requests to decrease a limit usually take effect faster than requests to increase one. We strongly recommend deciding on your budget before opening the cashier rather than adjusting it after a gaming session. For more information on managing your play, please visit our responsible gaming page.
Protecting your funds and account security
To keep your account secure, always use the security options provided in your profile settings. Never share your payment details or account passwords with anyone. Only perform transactions through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to a different account or an external party is a fraudulent attempt and should be ignored.
Frequently asked questions
How do I deposit?
Why do I need to verify my identity?
Can someone else pay on my behalf?
Why is my withdrawal still pending?
Does an active bonus affect my withdrawal?
How do I set a deposit limit?
What should I double-check before submitting a withdrawal?
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