Terms & Conditions | citynow

By registering an account or using the services provided by citynow, you agree to be bound by these Terms & Conditions. This legal agreement is between the user and the platform. If you do not agree with any part of these terms, you must immediately cease all use of the website and its related services.

We reserve the right to modify these terms periodically. Your continued use of the platform following any updates constitutes your full acceptance of the revised terms. We encourage users to review this page regularly to stay informed of changes.

To use this platform, you must meet the following criteria:

Access from restricted jurisdictions is prohibited. Users who circumvent regional blocks through technical means do so at their own risk and may face immediate account termination.

Users are responsible for providing accurate, current, and complete information during the registration process. Providing false details may result in the permanent closure of your account and forfeiture of any remaining funds.

To maintain platform integrity, we enforce a strict policy of one account per person, household, or IP address. We may require identity verification (KYC) at any time, particularly before processing withdrawal requests, to ensure compliance with safety standards.

The platform supports various payment categories to facilitate transactions. All financial limits and processing times are displayed within your account dashboard and may vary depending on the method selected.

Third-party payments are strictly forbidden. Any attempt to deposit or withdraw funds using an account not in your name will result in the transaction being rejected and may lead to account suspension.

Promotional offers provided by citynow are subject to specific terms and conditions. To view current active offers, please visit the Promotions page.

Bonus funds are treated as a separate balance from cash deposits. Wagering (or playthrough) requirements must be met before bonus funds can be converted to withdrawable cash. These requirements specify the total amount of bets that must be placed before a withdrawal is permitted.

Maximum bet limits may apply while a bonus is active. Bets exceeding these limits may result in the voiding of the bonus and any winnings derived from that bet.

All games on our platform utilize Random Number Generators (RNG) provided by our software partners to ensure that every outcome is determined by chance and is independent of previous results.

In the event of a technical glitch, connection loss, or system failure during a game round, the following rules apply:

To ensure a fair environment, the following activities are strictly prohibited:

• Fraudulent activity or providing misleading information.
• Requesting chargebacks from payment providers after winnings have been paid.
• Collusion between users to manipulate game outcomes.
• Arbitrage or hedge betting across different accounts.
• Use of bots, scripts, or any automation software to place bets.
• Exploiting technical vulnerabilities or glitches for financial gain.
• Money laundering or using the platform to hide the origin of funds.

Violation of these rules will result in immediate account suspension, the voiding of all active bonuses, and the potential seizure of funds associated with the fraudulent activity.

We are committed to providing a safe environment. We provide a suite of tools to help users manage their activity, including deposit limits, session reminders, and cool-off periods.

For more detailed information on how to play safely, please visit our Responsible Gaming page.

All content on this website, including text, graphics, logos, and software, is the property of citynow or its partners and is protected by intellectual property laws. You are granted a limited, non-exclusive license to access the site for personal use only.

You may not reproduce, modify, or distribute any part of the site's content without prior written consent. Any unauthorized use of our branding or trademarks is strictly prohibited.

Our services are provided on an "as is" and "as available" basis. While we strive for stability, the platform may be interrupted for scheduled maintenance, updates, or due to factors beyond our control (e.g., network failures).

We are not liable for any losses resulting from system downtime or technical issues. In cases where there is an obvious error in displayed odds, balances, or payouts (e.g., a typographical error), we reserve the right to correct the error and adjust the account balance accordingly.

We reserve the right to suspend or terminate any account for breach of these Terms & Conditions, suspected fraud, or legal requirements. During any investigation, account access and withdrawals may be temporarily frozen.

If an account is closed for legitimate reasons, remaining cash balances (excluding bonus funds) will generally be returned to the original payment method, provided the user has passed all identity verification checks.

Your privacy is important to us. We collect and process account and transaction data solely for the purpose of managing your account, processing payments, and preventing fraud. Data is handled according to applicable safety standards.

For detailed information on how we use cookies and other tracking technologies to improve your experience, please review our Cookie Policy.

We aim to resolve all issues internally and efficiently. If you have a complaint, please follow these steps:

1. Contact our support team via the official channels on this site.
2. Provide your account ID, a detailed description of the issue, and any supporting evidence (e.g., screenshots).
3. Allow our team the necessary time to investigate the game logs and transaction history.

If a dispute remains unresolved after internal review, the platform's final decision based on the provided evidence will be binding.

These Terms & Conditions may be updated to reflect changes in our services or legal requirements. All updates will be posted on this page with a revised "Effective Date". It is your responsibility to check this page to ensure you are aware of the current rules governing your account.

If you have any questions regarding these terms or need assistance with your account, please reach out to our support team. All queries should be directed through the official Support center to ensure a secure and tracked response.