Cookie Policy | citynow Official Login & Trusted Online Casino Malaysia

Last Updated: 2026-08-18

This policy explains how citynow uses cookies and similar technologies to provide a secure, efficient, and personalized gaming experience for our users in Malaysia.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the site to recognize your device and remember specific information about your visit. In addition to cookies, citynow may use similar technologies such as local storage (which saves data on your browser for longer periods) and tracking pixels (invisible images used to monitor page views). For a gambling platform, these technologies are vital for security and functionality; they ensure that your gaming session remains uninterrupted and that your account is protected from unauthorized access while you navigate between different game lobbies.

Types of Cookies We Use

Cookie Category	Purpose & Example	Required?
Essential	Necessary for the site to function. Examples include keeping you logged in during your session and securing the checkout process for deposits.	Yes
Performance	Help us understand how visitors interact with the site. Examples include tracking which game categories are most popular to improve site speed.	No
Functional	Remember your personal choices. Examples include saving your preferred display currency (MYR) and remembering your recently played slots.	No
Targeting	Used to deliver relevant promotions. Examples include showing you a specific bonus for baccarat based on your interests.	No

How We Use Cookies

Session Authentication

We use cookies to verify your identity so you stay logged into your citynow account while browsing different pages.

Preference Management

Cookies remember your language and display settings to ensure a consistent experience across every visit.

Security & Fraud Prevention

We analyze device patterns to detect multi-account abuse and protect your funds from fraudulent activity.

Traffic Analysis

We measure which pages are most utilized to optimize our interface and improve the app download process.

Personalized Offers

Cookies allow us to display promotions and bonuses that are actually relevant to your gaming style.

Third-Party Cookies

Some of the cookies used on citynow are placed by third-party service providers. These partners help us deliver a professional service and typically fall into the following categories:

Analytics Partners: To help us understand website traffic and user behavior.
Advertising Partners: To show you relevant ads on other platforms.
Payment & Security Partners: To facilitate fast payouts and verify the legitimacy of transactions.
Customer Support Partners: To power our live chat and support widgets.

These providers have their own privacy and cookie policies, which we encourage you to review independently.

How to Manage or Disable Cookies

You can control how cookies are handled through your browser settings. Please note that blocking essential cookies will prevent you from logging in or making deposits.

Google Chrome

Settings > Privacy and security > Third-party cookies.

Safari

Settings > Safari > Advanced > Website Data.

Mozilla Firefox

Settings > Privacy & Security > Cookies and Site Data.

Microsoft Edge

Settings > Cookies and site permissions > Manage and delete cookies.

Additionally, using "Incognito" or "Private" browsing mode prevents the browser from saving cookies after the session is closed, though this may require you to log in every time you visit.

Cookie Consent & Your Choices

When you first visit citynow, we request your consent to use non-essential cookies via a notification banner. You may withdraw or change your preferences at any time through your account settings or browser controls.

For more detailed information on how we handle your personal data, please refer to our Privacy Policy.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or regulatory requirements in Malaysia. Any changes will be posted on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you have the most current information.

Contact Information

If you have any questions regarding our use of cookies or wish to request further information, please contact our customer support team via the Support Page or through the live chat available on our platform.