Terms & Conditions | citynow Official Casino Platform Malaysia

1. Acceptance of Terms

By accessing or using the citynow platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you and citynow.

We reserve the right to update these terms at any time to reflect changes in services or regulations. Your continued use of the website after any modifications constitutes your acceptance of the revised terms. We encourage users to check this page regularly.

2. Eligibility

To use our services, you must be at least 18 years of age or the minimum legal gambling age in your applicable jurisdiction. By creating an account, you represent and warrant that you have the full legal capacity to enter into this agreement.

Access to our services is restricted to users located in Malaysia. Access from prohibited regions is strictly forbidden and may result in immediate account termination.

3. Account Registration and Security

When registering an account, you must provide accurate, current, and complete information. Providing false details may lead to the suspension of your account.

• Verification (KYC): We may require identity verification documents before processing withdrawals to ensure security and compliance.
• Account Limits: Strict adherence to the "one account per person/household/device" rule is required.
• Security Responsibility: You are solely responsible for maintaining the confidentiality of your password and account details.
• Compromised Accounts: If you suspect your account has been breached, contact our support team immediately via the channels on this site.

4. Deposits and Withdrawals

We provide various payment categories to facilitate your transactions. All financial activities are subject to the following rules:

• Account Ownership: All deposits and withdrawals must be made using payment methods registered in the account holder's name. Third-party payments are prohibited.
• Limits and Timing: Processing times and transaction limits are displayed within your account and may vary depending on the chosen payment method and our partner payment providers.
• Payout Verification: We reserve the right to request full KYC verification before approving any payout request.

5. Bonuses and Promotions

Promotions are designed to enhance your gaming experience. Each offer is subject to its own specific terms. For current available offers, please visit our Promotions Page.

• Wagering Requirements: Bonus funds typically carry playthrough requirements, meaning the bonus must be wagered a certain number of times before it transforms into withdrawable cash.
• Bonus vs. Cash: Bonus funds are held in a separate balance from your real cash deposits.
• Betting Limits: Maximum bet limits may apply while a bonus is active. Exceeding these limits may result in the forfeiture of the bonus.
• Bonus Abuse: Any attempt to exploit promotional offers through collusion or multiple accounts is considered abuse and will lead to the removal of bonuses and potential account closure.

6. Game Rules and Fair Play

citynow is committed to fair gaming. All games provided are powered by certified Random Number Generators (RNG) supplied by licensed game providers to ensure impartial and random outcomes.

• Technical Glitches: In the event of a technical failure or interrupted round, the round may be voided, and the original stakes will be refunded to the user's balance.
• Dispute Resolution: Disputed rounds will be investigated using server logs provided by the game supplier. The supplier's logs serve as the final authority.

7. Prohibited Activities

To maintain a secure environment, the following activities are strictly prohibited:

• Fraud, collusion, or using bots and automation software.
• Arbitrage betting, hedge betting, or attempting to manipulate game outcomes.
• Initiating payment chargebacks without contacting support first.
• Money laundering or utilizing the platform for illegal financial transfers.
• Using another person's payment method or identity.

Violation of these rules may result in the immediate freezing of funds, permanent account suspension, and reporting to relevant authorities.

8. Responsible Gambling

We encourage all users to gamble responsibly. We provide several tools to help you manage your gaming habits:

• Account Tools: Users can set deposit limits, session reminders, and cool-off periods.
• Self-Exclusion: You may request self-exclusion to block access to your account. Please note that once a self-exclusion period is set, it cannot be cancelled early.

For more information and tools, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this website, including branding, logos, graphics, and software, is the property of citynow or its licensors. Users are granted a limited, non-exclusive license to access the site for personal use only.

You may not reproduce, modify, or distribute any part of the site content without express written permission from citynow.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, services may be interrupted for scheduled maintenance or due to factors beyond our control.

citynow is not liable for losses resulting from technical failures, internet connectivity issues, or errors in displayed odds or balances. In the event of an obvious clerical error, we reserve the right to correct the balance or payout accordingly.

11. Suspension and Termination

We reserve the right to suspend or terminate any account if we suspect a breach of these terms. During an investigation, account access and withdrawals may be temporarily restricted.

If an account is closed for a legitimate breach of terms, we reserve the right to withhold funds associated with fraudulent activity. Otherwise, remaining legitimate balances will be handled according to our internal security protocols.

12. Data Protection

Your privacy is important to us. We collect and process your data strictly to provide our services and ensure security. For a detailed explanation of how we handle your information, please refer to our Privacy Policy.

13. Complaints and Disputes

If you encounter an issue, we ask that you prioritize our internal complaint channels to reach a resolution. To submit a complaint, please provide your account ID and a detailed description of the issue.

If a dispute remains unresolved after our internal process, we will work to find a fair resolution based on the evidence available in our system logs and records.

14. Changes to These Terms

These terms are subject to change. All updates will be posted on this page with a revised "Effective Date" at the top. It is the user's responsibility to review these terms periodically to ensure they are aware of the current rules.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please reach out to our support team through the official contact channels provided on our Support Page.