Privacy Policy | citynow Official Casino Platform Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

What we collect: Account details, ID verification, payment info, and device data.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Only our internal team and essential partner service providers.
How long we keep it: For the life of your account plus the period required by Malaysian law.
Your control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

Welcome to the citynow Privacy Policy. This document explains how we handle the personal information of our users residing in Malaysia. This policy applies exclusively to the services provided on this website and its official applications.

Please note that this policy does not extend to third-party websites. If you click on a link that takes you away from our platform, we encourage you to review the privacy practices of those external sites, as we have no control over their data handling.

Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account & Identity Data Username, password, email address, and date of birth to ensure you meet the age requirements.

Verification Documents Government-issued IDs or proof of address used for KYC (Know Your Customer) compliance.

Payment Data Transaction history and payment method details necessary to process deposits and withdrawals.

Gaming & Transaction Activity Records of games played, bets placed, and financial movements within your account.

Technical Data IP address, browser type, device identifiers, and operating system used to access our services.

Support Records Communications sent to our support team via the available channels on this site.

How We Collect Data

We gather information through three primary channels:

Directly from You: Information provided during registration, the KYC process, or when contacting support.
Automatically: Technical data collected through cookies and system logs while you navigate our platform.
Partner Providers: Data received from our partner payment providers and verification services to confirm the legitimacy of transactions and identities.

Why We Use Data

Your data is used strictly for the following purposes:

Account Management: Creating and maintaining your profile and ensuring a secure login.
Financial Transactions: Processing deposits and facilitating fast payouts to your registered accounts.
Security & Compliance: Verifying age and identity, detecting fraudulent activity, and preventing multi-accounting.
Personalization: Optimizing the user interface and displaying content tailored to your preferences.
Legal Obligations: Fulfilling the regulatory requirements applicable to gambling operators in Malaysia.
Marketing: Sending promotions and updates, but only if you have explicitly opted in.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary to operate our service:

Essential Partners: Sharing data with payment processors, identity verification services, and technical infrastructure providers.
Legal Requirements: Disclosing information to relevant authorities when required by applicable laws or court orders.

How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their job functions.
Isolation: Payment data is handled through isolated systems to ensure maximum security.
Monitoring: We continuously monitor our systems for potential vulnerabilities or unauthorized access attempts.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your circumstances, you have the following rights regarding your data:

Access & Correction: You may request a copy of your data or correct inaccuracies through our support channels.
Deletion & Portability: You may request the deletion of your account and data, or ask for your data to be transferred.
Objection & Withdrawal: You can object to certain processing activities or withdraw your consent for marketing at any time.

Important Note: Even after an account is closed, we are required to retain certain data for a period specified by gambling and anti-money laundering regulations in Malaysia.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will continue to store the necessary data for the timeframe required by applicable law in Malaysia to comply with legal and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor is using our platform should report this immediately via our Support page.

Cross-Border Transfers

To provide our services, some of our partner providers may operate outside of Malaysia. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are in place to maintain the privacy and security of your information regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend that you check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please contact our team through the official channels available on our Support page.